The Makhs Guarantee

At Makhs, we genuinely care about your experience with our Superfood Pops. Every order means a lot to us and we want you to feel confident giving us a try.

Satisfaction Guarantee (First-Time Customers)

If you are a first-time customer and aren't satisfied with your order, please reach out to us within 14 days of delivery at letstalk@getmakhs.com with your order number and a brief reason for the request. Our team will review the issue and do our best to make it right. Where appropriate, we may offer a refund, store credit, or replacement at our discretion.

To keep this guarantee fair and sustainable for everyone, it is limited to:

• First-time customers only
• One claim per customer or household
• A maximum of $40 in product value, regardless of order size
• Any additional items purchased in the same order beyond the $40 cap are not covered

Because Makhs is a food product, and for food safety and quality control reasons, we do not accept returns of opened or unopened product. Please do not ship anything back to us unless we specifically request it.

This guarantee does not apply to repeat purchases, bulk or wholesale orders, subscription orders beyond the first delivery, or orders where a substantial portion of the product has already been consumed. We also reserve the right to limit or deny claims in cases of suspected abuse, repeated requests, or misuse of the policy.

Shipping

Shipping fees are non-refundable on all orders, including orders that qualified for free shipping at checkout. The value of any free shipping promotion applied to your order is treated the same as paid shipping and is not included in any refund issued under this guarantee.

Damaged or Incorrect Orders

We package every order with care, but if your order arrives damaged, incomplete, or incorrect, please contact us within 7 days of delivery at letstalk@getmakhs.com and include a photo of the product and packaging where possible. Our team will review the issue and work with you to make it right - depending on the situation, we may offer a replacement, store credit, or refund at our discretion.

Subscriptions

Subscription orders may be paused, skipped, or cancelled at any time through your account portal or by emailing letstalk@getmakhs.com. To prevent discount abuse, subscription discounts apply starting from the second order onward. Cancellations made after a subscription order has been processed cannot stop that specific shipment from being fulfilled.

Non-Food Items (Merch)

For eligible non-food items, we offer a 30-day return policy from the date of delivery. Items must be unused, in original condition, and in original packaging. Customers are responsible for return shipping. To start a return, contact us at letstalk@getmakhs.com — items sent back without prior approval will not be accepted.

Returns must be sent to: Ruparel Group Inc. 1-6240 Thorold Stone Road Niagara Falls, ON

A $10 restocking fee applies to all returns of orders that have already shipped.

Post-Purchase Upsells

If you accidentally accept a post-purchase offer and your order has not yet shipped, we will remove the additional items and refund the difference. If the order has already shipped, we can refund the additional items minus a $10 restocking fee.

Refund Processing

Approved refunds are issued to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the refund. If more than 15 business days have passed since approval and you haven't seen the refund, contact us at letstalk@getmakhs.com.