Shipping policy

Shipping Rates

  • Free shipping on all orders of 12 packs or more

  • Flat $15 shipping fee on all orders below 12 pack for Canadian orders and $9.99 USD for all USA orders.

Order Processing

All orders are shipped from our facility in Niagara Falls, Ontario for Canadian orders and all orders are shipped from our warehouse in Sanborn, NY for USA orders.

Orders are typically processed and shipped within 1-2 business days. Once your order ships, you'll receive a confirmation email with tracking information. For the most up-to-date status, we encourage you to use your tracking number directly with the carrier - it's always more current than email updates.

Delivery Times

Delivery times vary based on your location and carrier transit times.
On average, 90% of our customers receive their orders within 3–5 business days after shipment.

Please note that delivery timelines are estimates and are not guaranteed.

FOR CANADA ONLY - Remote and PO Box Delivery

Some remote postal codes (rural, northern, or PO Box-only delivery) may incur an additional shipping fee or require a residential street address. If your order is affected, we'll contact you within 1–2 business days before processing to discuss options or provide a refund if you prefer not to proceed.

Carrier Delays

Once an order has been shipped, we are not responsible for delays caused by the carrier, including weather disruptions, remote delivery locations, or other carrier-related issues.

If your order has not been delivered within 14 days of shipment, we recommend contacting the carrier directly using your tracking number for the most up-to-date information.

Undeliverable or Rejected Orders

Orders that are refused, rejected, or returned to sender due to incorrect address information or failed delivery attempts are not eligible for a refund, as shipping services have already been rendered.

Delivered But Not Received

If your tracking shows your order as delivered but you’re unable to locate it, please first check around your property, with neighbours, and with your building’s front desk or mailroom, as carriers sometimes leave packages in a safe spot nearby.

If you still can’t find it, please contact us at letstalk@getmakhs.com within 7 days of the delivery date shown on your tracking, with your order number. We’ll help investigate and reach out to the carrier on your behalf for further help and assistance.

Need Help?

If you have questions about your shipment or need assistance tracking your order, please contact us at letstalk@getmakhs.com and our team will do our best to help with any information available.